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1. Where are your pedals made?
All our products are handmade in Imotski - an ancient, small town in Dalmatia region, Republic of Croatia.

2. Where can I buy your pedals?
You can purchase direct from us at our Online Store, or from one of our select Authorized Dealers. If you have any additional questions regarding purchase, please send us an e-mail.

3. Do you ship worldwide?
Yes we do! When you buy a pedal, just select your country from the list during online checkout process. Please note that Dawner Prince Electronics takes no responsibility and will not pre-pay or reimburse you for any duties, taxes, and/or processing fees associated with you receiving your package in your country.

4. How much is shipping cost for my order ?
The best way to check the shipping cost is to add a product to your Cart, and enter your country/postal code on the Cart page. The store will give you a custom shipping quotes.

5. What are your shipping options?
We currently provide International Airmail Registered (Croatian Post), DHL and Fedex Express courier shipping options.

6. Do you provide a tracking number for my shipment?
Yes, all tracking numbers are sent automatically on the e-mail address you provided us when purchasing. You should receive an e-mail from Dawner Prince Electronics and Paypal notification services as soon as your order is upgraded to "Shipped". If you do not receive these emails please make sure you check your e-mail spam folder.

7. How long does it take for you to ship my pedal?
Regularly we ship within 2 days after payment is received. But, since we are still a small-scale manufacturing company, occasional out-of-stock products might happen. In that case, please contact us and we will get back to you with an exact availability dates.

8. Can you declare a lower amount on my international order so I can save on import customs fees?
Unfortunately no. This is considered a fraud and we can not accommodate these types of requests.

9. What is the warranty on your pedals?
We at Dawner Prince Electronics warrant our products to be free from failures resulting from defective parts and/or faulty workmanship in a period of two (2) years from the date of the purchase. Please keep in mind that your receipt is your warranty so be sure to keep it in a safe place. For further info please refer to our page for Warranty and Service

10. What is your return policy?
All our products ordered through Dawner Prince Electronics website come with a 7-day return period from the time that the product has been received. For further info please refer to our page for Return Policy.

11. Do you sell blemished or B-Stock pedals?
Yes, occasionally we have limited number of B-stock items, contact us to check if there is any available at the moment.

12. Do you provide an Artist Endorsement?
We are a small company and can not pay artists to use our products, but we do have an Artist Endorsement program that provides discounts on our products. If you’re an artist that is interested in working with us, contact us here. Please keep in mind that we can only respond to a small number of artists.

13. What should I do if my pedal isn't working?
Check your power supply/battery, make sure your cables are good and that everything is connected properly. Remove the pedal from your pedal chain and just connect it straight up to your guitar and amplifier. If you're still having problems, please contact us via e-mail

14. What kind of power supply should I use to power my pedal?
Any good quality, regulated 9V DC power supply with a center-negative tip will do. Do not use any Radio Shack or multi-voltage "universal" adapters.
Diktator, Red Rox and Starla pedals can accept up to 18V DC and the same requirements apply for those supplies.

15. What kind of expression pedal should I use with Viberator?
Any expression pedal with 10 Kohm potentiometer like Roland EV-5, M-Audio EX-P or Mission EP-1 will do the job.

16. Can I connect Starla to a MIDI clock?
You can connect Molten Voltage CV-SYNC™  into Starla EXT.TAP port (via RCA to mono jack cable) to sync Starla to a MIDI clock.

17. My Boonar works but the sound of delay repeats is thin and I can't get it to unity gain and self-oscillation.
Boonar draws 180mA of current and you need to use at least 200mA (9V DC MAX!) power supply to get it to work properly. 

18. Can I use 18V power supply with Boonar for more headroom?
No, Boonar can accept 9V DC maximum! It's complex internal power management converts an input voltage to a much higher levels for a super high headroom and using more than 9V on the input will most likely to damage the unit.

 

If you have any further questions, send us an e-mail!

Hrvatskih branitelja 36 Zmijavci, 21266 Croatia +385 95 549 7328

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